(Support) Frequently Asked Questions


DepartmentTel.,FaxEmail AddressName
SERVICE AND REPAIR614.771.3512
1.800.227.6937 x3512
jamesf@vanner.comJAMES FINLEY

SERVICE CUSTOMER – DATA COLLECTION FORM (pdf)

(Support) Frequently Asked Questions

Product NameOwner's Manual(s)FAQ / Model Numbering
20-1000TUL-DCOwner's Manual (pdf)F.A.Q.
20-1050CUL-DC & 20-1000TUL-DCOwner's Manual (pdf)F.A.Q.
CONVERTER-90-CAN-SERIESOwner's Manual pdfModel Numbering
EQUALIZER 70-SERIES & 71-SERIES70 Series Owner's Manual (pdf)
71 Series Owner's Manual (pdf)
F.A.Q.
EQUALIZER 70M-SERIESOwner's Manual (pdf)
F.A.Q.
EQUALIZER-70-CAN-SERIESOwner's Manual pdfF.A.Q.
EQUALIZER-80-CAN-SERIES80 Series Owner's Manual pdf
81 Series Owner's Manual pdf
Model Numbering
F.A.Q.
HYBRID BELTLESS ALTERNATOROwner's Manual pdf
HUBBELL GFRST15W GFCI RECEPTACLEOwner's Manual (pdf)F.A.Q / VIDEO
idleWATCHII®Owner’s Manual (pdf)Model Numbering
SP00158 12V-24V DC-DC ConverterOwner's Manual (pdf)
F.A.Q

FAQ for 20-1000TUL-DC

1. Why does my inverter put out low A/C voltage (90-100 volts)?

    • Answer: A/C output must be measured with a True RMS meter in order to read the voltage correctly. A low voltage reading is normal with an average reading meter.

2. Why is my inverter output only approx. 40VAC?

    • Answer: The inverter is in Load Demand. When the inverter has no load it goes into load demand & only puts out approx. 40VAC. Plug a load in & inverter output will come up to 120VAC. To turn load demand off, turn the load demand dip switch off (down).

3. Can I use the IFM1 with the 20-1000TUL-DC?

    • Answer: Yes

4. Does it matter which modular connector I put the IFM1 cable in?

    • Answer: No.

5. Why won’t my inverter turn on?

    • Things to check:

5.1 With no remote: Verify that switches 4 and 5 are down (closed).

5.2 Using ignition remote: Verify 12 volts is on position one of the connector and that switch 4 is up and switch 5 is down.

5.3 Using ground remote switch: Ground wire is connected to the center position of connector. Switch 4 must be down and switch 5 up.

5.4 If you are using both: Switches 4 and 5 must be up with the proper connections.

5.5 Input DC cables must be connected to battery.

5.6 Verify at the back of the inverter that there is 12 volts on the DC input cables.

6. Why am I getting no A/C Output from my inverter when the inverter LED is on solid?

    • Answer: Check to see if GFCI is tripped. Reset if necessary.

7. Although my inverter works, why does it do nothing when plugged into shore power?

    • Answer: Verify AC input (110VAC) is getting to the inverter.

FAQ for 20-1050CUL-DC & 20-1000TUL-DC

1. Why does my inverter A/C voltage output read low (90-100 volts)?

    • Answer: A/C output must be measured with a True RMS meter in order to read the voltage correctly. A low voltage reading is normal with an average reading meter.

2. Why does my inverter output only read approximately 40VAC?

• Answer: The inverter is in Load Demand. When the inverter has no load it goes into load demand & only outputs approximately 40VAC. Plug a load in & inverter output will come up to 120VAC. To turn load demand off, turn the “Load Demand” dip switch off (down).

3. Why are my batteries overcharging? (Applies to 20-1050CUL-DC only)

    • Answer: The high/low charger switch is in the low position, there is too much current draw on the batteries and the charger can’t come out of bulk mode or it is cycling often from float to bulk mode. Change the battery charge rate from low to high. ( dip switch three)

4. Can I use the IFM1 with the 20-1000TUL-DC?

    • Answer: Yes

5. Can I use the IFM1 with the 20-1050CUL-DC?

    • Answer: Yes

6. Does it matter which modular connector I put the IFM1 cable in?

    • Answer: No

7. Why won’t my inverter turn on?

Things to check:

    • 7.1 With no remote: Verify that switches 4 and 5 are down (closed).

 

    • 7.2 Using ignition remote: Verify 12 volts is on position one of the connector and that switch 4 is up and switch 5 is down.

 

    • 7.3 Using ground remote switch: Ground wire is connected to the center position of connector. Switch 4 must be down and switch 5 up.

 

    • 7.4 If you are using both: Switches 4 and 5 must be up with the proper connections.

 

    • 7.5 Input DC cables must be connected to battery.

 

    7.6 Verify at the back of the inverter that there is 12 volts on the DC input cables.

8. Why am I getting no A/C Output from my inverter when the inverter LED is on solid?

    • Answer: Check to see if GFCI is tripped. Reset if necessary.

9. When inverter is plugged into shore power why are my batteries not being charged? (Applies to 20-1050CUL-DC only)

    • Answer: Verify 110 volts at A/C input cable.

10.Although my inverter works, why does it do nothing when plugged into shore power?

    • • Answer: Verify DC is present at DC input connector.

(Applies to 20-1050CUL-DC only)

• Answer: Verify AC input (110VAC) is getting to the inverter. (Applies to 20-1000TUL-DC only)

FAQ for EQUALIZER 70 & 70M-SERIES

1. How do I verify that my equalizer is functioning properly?

    • • Answer: 1. Measure 24V to ground at the equalizer, note voltage.

 

    • Answer: 2. Measure 12V to ground at the equalizer, note voltage. The 12V output should be half of the 24V voltage with approximately 2 Amps applied.

2. Why is the green LED on my equalizer not on? (Applies to 70M equalizer only)

    • Answer: Deutsch connector not connected or pin B of Deutsch connector is not receiving 24VDC.

FAQ for EQUALIZER 70-CAN-SERIES

1. How do I verify that my equalizer is functioning properly?

  • Answer:
  • 1. Measure 24V to ground on the equalizer, note voltage.
  • 2. Measure 12V to ground on the equalizer, note voltage. The 12V output should be half of the 24V voltage with approximately 2 Amps applied.

2. Why is the green LED on my equalizer not on?

  • Answer: Deutsch connector not connected or pin B of Deutsch connector is not receiving 24VDC.

FAQ for EQUALIZER 80-CAN-SERIES

1. How do I verify that my equalizer is functioning properly?

  • Answer:
  • 1. Measure 24V to ground on the equalizer, note voltage.
  • 2. Measure 12V to ground on the equalizer, note voltage. The 12V output should be half of the 24V voltage with approximately 2 Amps applied.

2. Why is the green LED on my equalizer not on?

  • Answer: Deutsch connector not connected or pin B of Deutsch connector is not receiving 24VDC.

FAQ for Hubbell GFRST15W GFCI Receptacle

Hubbell GFRST15W GFCI Receptacle (familiarization and troubleshooting)

(Video Transcript)

 
Introduction

Good morning, I am James Finley the service manager at Vanner Inc. and today I would like to talk to you about the new GFCI receptacle that is now required due to the changes made by UL in the UL943 spec. Vanner is currently using the Hubbell GFRST15W to meet the new UL specification. Features of the new GFCI is a power applied status light and a fault indicator light. We also will discuss how the receptacle interfaces with a quasi sine wave inverter.

Let’s first take a look at the receptacle in normal operating mode. As you can see the green light is on and the red light is not on. Now, let’s go through some of the conditions and different states the indicator lights will be in when the inverter is in different modes.

Power up

The unit may display both green and red lights on full. To turn off the red light you may:

1. Turn the unit off, count to three and turn the unit back on. Sometimes this step must be repeated to clear the red light.

2. Apply more than 100 watts of load to the inverter (you may have to go up to 200 watts of load).

3. Plug in shore power.

4. Reset the GFCI with 200 watts of load applied. Any of these actions should clear the fault light.

The fault light being on does not necessarily affect the operation of the inverter or the GFCI and may not mean that the GFCI is defective. If the fault light does not clear with the methods described above, please contact Vanner’s support team @ 1-800-227-6937.
 
Load Demand or Power Savings mode

When the unit is in this mode both lights will be partially lit and the red light will be flickering. The GFCI will not trip or reset in this mode. The unit’s output will turn on when the load demand requirement is satisfied, but both lights will be on. To clear the fault light add a load of greater than 100 watts, Cycle the unit off and on with 200 watts or plug into the unit into shore power.

GCI has been tripped

If the GFCI is tripped and the reset is preformed with no load on the inverter, the inverter will show a green ac light but a flicking fault light, (the GFCI and the inverter are fine). The GFCI fault light just needs to be cleared using one of the three methods described to clear the fault light.
Pushing the reset button will cause the red light to come on; same method to clear as before.
Turning the unit off and on quickly will turn the fault light on. Turning the unit off and on slowly will turn it off.

If the red fault light is on and will not reset in methods discussed please contact the Vanner support team @ 1-800-227-6937.

Thank you for viewing this video and we hope that you found this information useful.

James Finley – Service Manager

FAQ for SP00158

1. How do I verify that my converter is functioning properly?

Things to check:

    1. 1. Measure 12V to ground on the converter, note voltage. The input voltage should be between 11.4 to 20 VDC with a minimum start up voltage of 12.5 VDC.

2. Measure 24V to ground on the converter, note voltage. The output voltage should be 27.5 VDC.

2. Why is my output voltage low?

Answer: The load is exceeding the 45 amp rating and the unit is going into current limit.

3. Why doesn’t my unit start?

Answer: The 12 volt supply is below the minimum start voltage of 12.5 VDC.

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